David Mich

David@davidmich.com 📧 Download a Pdf of this Resume ⤓

At a Glance

Metrics driven IT lead and power-cycle coach for high availability enterprise.

Operating SystemsProvisioning and MaintenanceWindows 98 - 11 and Server 2022
Debian derived Linux distributions and Android
MacOS and iOS
Directory and Identity ManagementActive Directory Domain ServicesGroup Policy Objects
User and Group account provisioning
Organizational Unit untangling
hardware and systems engineeringMy Secret? PC Part Picker!Custom workstation assembly and upgrading
Hardware diagnostics and replacements
Firmware/OS updates and patch reversals
network and infrastructureWLAN/LAN TriageCisco Catalyst ios vlan segmentation and acl
Meraki and Omada ESS deployment and hardening
DHCP Troubleshooting and DNS flushing
Enterprise operationsDocumentation and TicketingServiceNow
Knowledge Base contributions
Asset Lifecycle supervision
Mobile Device ManagementEnrollment and SecurityIntune and Jamf Now
Remote resets and passcode enforcement
App Deployment and sync troubleshooting

Merit Badges

IT Lead, Livestream Operations | JoyMedia | Culver City, CA

· Administered hybrid-ready directory infrastructure, orchestrating Active Directory user objects and custom Group Policy Objects to securely manage a pool of contracted production staff.

· Designed and deployed an Extended Service Set (ESS) to provide seamless roaming wireless coverage in event spaces.

· Configured and managed Cisco switches using network segmentation, prioritizing low-latency for live-streaming.

· Optimized hardware and software configurations for resource-intensive workstations, streamlining 50 recurring live productions and eliminating bottlenecks.

· Served as Tier 3 Technical Lead in a high-pressure 24/7 on-call operational rotation, reducing Mean Time to Recovery (MTTR) from two weekdays to same-day resolution.

· Negotiated enterprise service level agreements (SLAs) with the primary ISP, correcting legacy billing inaccuracies to slash ongoing redundant service costs by ~85%.

IT Support Specialist | Crossing Collectibles | Culver City, CA

· Delivered comprehensive Tier 2 technical support and root-cause analysis across platforms (macOS, Windows, and peripherals), eliminating mid-stream connectivity failures.

· Managed the asset lifecycle for studio infrastructure, executing firmware updates, hardware diagnostics, and maintenance.

· Designed, sourced, and assembled workstations optimized for 4K video rendering and continuous streaming.

· Developed and facilitated weekly technical onboarding and end-user training sessions for 2 years, mitigating operational bottlenecks by 30%.


Tier 2 Helpdesk | GoPuff x BevMo! | Beverly Hills. CA

· Engineered resolutions for complex enterprise software and network incidents escalated from Tier 1 queues, maintaining strict compliance with departmental SLA benchmarks.

· Authored and maintained high-quality technical documentation within the ServiceNow knowledge base, decreasing team resolution times for recurring software defects.

· Collaborated directly with site managers to provision, image, deploy, and inventory corporate mobile devices for all incoming hires.

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Thank You for scrolling this far!

As a bonus, here’s your first free troubleshooting support. It’s on me!
  1. Turn off your misbehaving machine or software, showing it who’s boss when it tests you.
  2. Check your cable connections are secure. Coworkers sabotage your cables surprisingly often.
  3. Turn it back on. If the problem persists walk back that last system change to a known good state.
  4. Say “I Told you so.” and Relax knowing you’ve done 80% of industry standard troubleshooting.
  5. Email me if you need any more help.